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About WVWD

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1. Is my water safe to drink?

Yes. Once again, we are proud to report that our system has not violated any water quality standards. View our Annual Water Quality Report.

2. How do I report a leak?

If you suspect a leak in the West Valley Water District system, please contact our office immediately at (909) 875-1804, 24 hours a day.

3. Do you have a program for low income customers?

Because your bill is already based on the amount of water you use, we recommend that you use this website to learn about methods to conserve water. Using less water will lower your monthly water bill.

4. What are your office hours and emergency contact phone number?

• Monday - Thursday: 7:30 am - 5:30 pm


• Fridays: 7:30 am - 4:30 pm
• Emergencies: Call (909) 875-1804

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Customer Service

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1. How can I avoid paying a deposit on my new account?

Submit a letter of good credit from a former water purveyor and one other utility showing 12 months of on-time payments to the following address:
855 W. Base Line
P.O. Box 920
Rialto, CA 92377

2. Can I have my water turned on the same day?

Yes, there is a $25 charge for a same-day turn-on before 4:00 pm. After 4:00 pm there is $150 charge. Call (909) 875-1804 to schedule service.

3. How can I get my current balance?

You can call the automated phone system 24 hours a day, 7 days a week at (909) 875-1804. Press "2" to get account information. You will need your account number (which can be found on your bill).

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Engineering

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1. How Do I Request a Fire Flow Test?

A request for testing of a non-certified fire flow shall have a charge of $150 per test. You can submit your request by mail to the address below with 'Attention Engineering Department' on the envelope. With your request please include the address of the property to be tested and cross streets.

Also, let us know how and where you want your results submitted back to you. You can also submit your request in person at the Engineering Department at:
855 W. Base Line Rd.
Rialto, CA 92377

2. How Do I Request a Will Serve Letter?

You can request a will serve letter free of charge by phone (909) 875-1322, email, or fax (909) 875-1361.

Have the property address and cross streets or Assessor’s Parcel Number (APN) on your request. Also, let us know how and where you want your letter submitted back to you.

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Human Resources

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1. How do I find out about WVWD job openings?

The WVWD advertises job openings in one or more of the following sources:

• Our website
• Career Builder
• The Daily Bulletin and The Sun newspapers

2. How often are job openings advertised?

Job openings are advertised as positions become available.

3. Do you accept applications when there are no job openings?

The WVWD does not accept job applications if no positions are available.

4. Where can I obtain a job application?

If a job is available, an application can be obtained at the District office located at:
855 W. Base Line
Rialto, CA 92376

Or an electronic application would be available under the employment tab

5. Are resumes accepted in lieu of an application?

No, but a resume can be attached to the employmnent application

6. How do I submit an application?

If a job is available, a completed application must be received by the closing date and time listed in the job flier at:
Human Resources Department
855 W. Base Line Rd.
Rialto, CA 92376

Applications postmarked after the filing deadline will not be accepted.

7. Should I attach copies of applicable certifications?

You can attach job-related certifications to your employment application.

8. Do you require a DMV printout?

Yes, a DMV printout would be required when position is filled.

9. Will I be notified regarding the status of my application?

All applicants that submit an application to the Human Resources Department will be notified by mail or by phone about the status of their application.

10. How long do you keep an application on file?

Once a job closes and the position is filled, the applications are no longer kept on file.

11. How long does the hiring process take?

The hiring process could take four to 10 weeks. The length of time varies depending on the position that it is available at the time.

12. Is a separate application required for each open position?

Yes, a separate application is required for each open position.

13. Do WVWD employees belong to unions or employee associations?

No. However, there are open discussions between management and employees about pay and benefits at least once a year.