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Customer Service

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1. How can I avoid paying a deposit on my new account?

Submit a letter of good credit from a former water purveyor and one other utility showing 12 months of on-time payments to the following address:
855 W. Base Line
P.O. Box 920
Rialto, CA 92377

2. Can I have my water turned on the same day?

Yes, there is a $25 charge for a same-day turn-on before 4:00 pm. After 4:00 pm there is $150 charge. Call (909) 875-1804 to schedule service.

3. How can I get my current balance?

You can call the automated phone system 24 hours a day, 7 days a week at (909) 875-1804. Press "2" to get account information. You will need your account number (which can be found on your bill).