Note: E-mails received after business hours will be responded to on the next business day.
855 W. Base Line Road
P.O. Box 920
Ph: (909) 875-1804
Fx: (909) 875-1849
Mon 8:00 am - 5:30 pm
Tue 9:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thur 8:00 am - 5:30 pm
Fri 8:00 am - 4:30 pm
The Customer Service Department handles approximately 20,000 accounts within the cities of Rialto, Colton, Fontana, Bloomington, Riverside, San Bernardino, and Jurupa Valley. We make every effort to provide you with the most current information by communicating with you in-person, by phone, and by correspondence.
We have a diverse group of customer service representatives who can help you with your accounts from paying your bill, opening and closing accounts, account information, water consumptions, and more.
The mission of the West Valley Water District is to provide a reliable, safe drinking water supply to meet our customers' present and future needs at a reasonable cost and to promote water-use efficiency and conservation.
If you are inquiring about technical evaluation, design, project management, or inspection of District construction projects and facilities, please visit the Engineering Department.