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Service Rules & Regulations
Water Service Regulations
View water service regulations for the West Valley Water District.
Fire Service Accounts
Fire services are separate from your regular water service. They are installed at locations and structures as required by local fire and building codes.

Water from a fire service - a fire hydrant or other fire protection facility - is not to be used except in the case of a fire or mandatory fire equipment testing with District approval. Using water from a fire service at any other time is unauthorized and prohibited by this District. The consequence of using water from a fire service is a severe increase in the consumption rate charged for the water used from that fire service. In addition to charging the increased consumption rate for using water from a fire service, the District also has the authority to impose a fine (see Article 20, Section 2022). If water is used from a private fire service in violation of District regulations, the District may discontinue service and remove the connection.

Your Water Meter
Your water meter records the amount of water that flows through it and into your home. The meter is read once a month to determine the amount of your bill. You can read it more frequently to help manage your water use. Visit the Meter Department for additional information about your meter, the meter box, and your water service line.

Please remember that your water meter is the property of the Water District. Do not attempt to turn the meter on or off. Doing so could result in charges for tampering with District property and charges for unauthorized use of water.

In the event that your meter needs to be turned off for repairs, contact the Customer Service Department at (909) 875-1804. After-hours emergency service is available.

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West Valley Water District | 855 W. Base Line Road | P.O. Box 920 | Rialto, CA 92377 | Ph: (909) 875-1804 | Fx: (909) 875-1849