Customers Overview
Service & Information
We’re here to help. Below are some quick links to our most-requested information and services.
Service Area Lookup View District Service Map
Billing & Rates
We believe in clean, abundant water—and making your life easier. That’s why we offer many different ways to pay your water bill. Click below to see payment options and the latest rates.
- Online Payments
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You can view your bill and make an online payment using a credit card, debit card, or ACH payment from your checking or savings account through our online payment system at www.wvwd.org. You also have the option to make a one-time payment, schedule a payment, use Text-to-Pay, or enroll in automatic payments (AutoPay).
- Online Banking Bill Pay
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Sign up online through your bank to have utilities payments deducted from your bank account on the bill due date.
- Pay by Mail
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Send your payments to:
P.O. Box 102060
Pasadena, CA 91189 - Automated Telephone Payment
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Payments can be made by telephone 7 days a week using a credit card, debit card, or ACH payment from a checking or savings account. To make a payment, call (909) 875-1804, select Option 2, and follow the prompts on your touch-tone phone.
- Make a Payment in Person
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8:00 am – 5:30 pm Monday
9:00 am – 5:30 pm Tuesday
8:00 am – 5:30 pm Wednesday
8:00 am – 5:30 pm Thursday
8:00 am – 4:30 pm Friday
Saturday & Sunday CLOSEDFor your convenience, a payment drop box is located at our District Office in front of our Customer Service entrance at:
855 W. Base Line Road
Rialto, CA 92376 - PayNearMe
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PayNearMe allows you to pay your water bill with cash, credit card, or debit card at participating retail locations. For credit/debit card payments, scan the QR code on your bill to make your payment online. For cash payments, take your bill to a listed PayNearMe location and provide the cashier with the amount you would like to pay.
Rebates & Water Saving Tips
Waterwise Demonstration Garden
View a complete list of plants in the Waterwise Demonstration Garden.
Fix Leaks
Leaky toilets and dripping faucets account for a large portion of water waste.
Install Water-Saving Devices
We offer free water conservation kits for the kitchen and bathroom. Install them and save.
