Customers Overview

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Service & Information

We’re here to help. Below are some quick links to our most-requested information and services.

Service Area Lookup  View District Service Map

​​New Service   Stop Service  

Report an Issue  Rules & Regulations

Read More About Our Service

Billing & Rates

We believe in clean, abundant water—and making your life easier. That’s why we offer many different ways to pay your water bill. Click below to see payment options and the latest rates.

Pay Bill Online    Understand Your Bill

Online Payments

You can view your bill and make an online payment with your VISA or MasterCard or ACH by signing up in our Online Payments system. You can also sign-up for recurring payments or a one-time payment.

Online Banking Bill Pay

Sign up online through your bank to have utilities payments deducted from your bank account on the bill due date.

Pay by Mail

Send your payments to:
P.O. Box 102060
Pasadena, CA 91189

Automated Telephone Payment

(Available in Spanish)

This allows you to pay over the phone, safely and securely. You can pay with your VISA or MasterCard. Any type of gift cards are not accepted.

First, find your account number on your bill. Next, dial (909) 875-1804, and press “2” to be connected to the system. Follow the instructions you hear, and enter your responses on your touch-tone phone.

Also, you can use the system 24 hours a day, 7 days a week for the following:

  • Check account information
  • Check billing and payment history
  • Pay your bill
  • Request fax receipts
Make a Payment in Person

8:00 am – 5:30 pm Monday
9:00 am – 5:30 pm Tuesday
8:00 am – 5:30 pm Wednesday
8:00 am – 5:30 pm Thursday
8:00 am – 4:30 pm Friday
Saturday & Sunday CLOSED

For your convenience, a payment drop box is located at our District Office in front of our Customer Service entrance at:
855 W. Base Line Road
Rialto, CA 92376


Pay your bill with cash at CVS Pharmacy, 7-Eleven, and Family Dollar

English Pay Near Me FAQ

Spanish Pay Near Me FAQ

Rebates & Water Saving Tips

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Waterwise Demonstration Garden

View a complete list of plants in the Waterwise Demonstration Garden.

Download Brochure

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Fix Leaks

Leaky toilets and dripping faucets account for a large portion of water waste.

View our Leak Detection Guide

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Install Water-Saving Devices

We offer free water conservation kits for the kitchen and bathroom. Install them and save.

View Water Conservation Kit

See more rebates and tips

Other Water Resources

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