Billing Rates

We believe in clean, abundant water—and making your life easier. That’s why we offer many different ways to pay your water bill. Click below to see payment options and the latest rates. 

Online Bill Pay

Online Payments

You can view your bill and make an online payment using a credit card, debit card, or ACH payment from your checking or savings account through our online payment system at www.wvwd.org. You also have the option to make a one-time payment, schedule a payment, use Text-to-Pay, or enroll in automatic payments (AutoPay).

Online Banking Bill Pay

Sign up online through your bank to have utilities payments deducted from your bank account on the bill due date.

Pay by Mail

Send your payments to:
West Valley Water District
PO Box 102060
Pasadena, CA 91189

PayNearMe

PayNearMe allows you to pay your water bill with cash, credit card, or debit card at participating retail locations. For credit/debit card payments, scan the QR code on your bill to make your payment online. For cash payments, take your bill to a listed PayNearMe location and provide the cashier with the amount you would like to pay.

English Pay Near Me FAQ

Spanish Pay Near Me FAQ

Automated Telephone Payment

(Available in Spanish)

This allows you to pay over the phone, safely and securely. You can pay with your VISA or MasterCard. Any type of gift cards are not accepted.

First, find your account number on your bill. Next, dial 909-875-1804, and press “2” to be connected to the system. Follow the instructions you hear, and enter your responses on your touch-tone phone.

Payments can be made by telephone 7 days a week using a credit card, debit card, or ACH payment from a checking or savings account. To make a payment, call (909) 875-1804, select Option 2, and follow the prompts on your touch-tone phone.

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Make a Payment in Person

Monday 8:00 am – 5:30 pm
Tuesday 9:00 am – 5:30 pm
Wednesday 8:00 am – 5:30 pm
Thursday 8:00 am – 5:30 pm
Friday 8:00 am – 5:30 pm
Saturday CLOSED
Sunday CLOSED

For your convenience, a payment drop box is located at our District Office in front of our Customer Service entrance at:
855 W. Base Line Road
Rialto, CA 92376

Satellite Locations

Satellite Payment locations are available.

Please note: It takes two days for your payment to reach the District office from J Check Cashing.

J Check Cashing
11391 Cedar Ave.
Unit A
Bloomington, CA 92316
Monday - Sunday: 9:30 a.m. - 6:00 p.m

 

Bill Assistance

Bill Assistance

Need help paying your water bill? Interested in learning more about financial assistance resources? West Valley Water District is here to help.

If you’re experiencing hardships and are unable to pay your bill, you may request a payment plan by calling our customer service team at 909-875-1804.

San Bernardino County Adult Protective Services (APS)

The Department of Aging and Adult Services offers a wide variety of programs designed to help the senior, disabled , and at-risk adults in our county. To find out if you may be eligible for assistance regarding unpaid bills contact:

Adult Protective Services
SAN BERNARDINO COUNTY
24-HOUR TOLL-FREE HOTLINE
1-877-565-2020
hss.sbcounty.gov

Customer Info

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This section contains the Customers Name and the Mailing Address for the account. Please contact Customer Service for any applicable updates.

Account Information

The “Account Information” section contains:

Customer Name: Name associated with the water service account.

Service Address: Address where water service is being provided.

City: City where the water service is being provided.

Account Number: Unique identification number assigned to the customer’s water service account.

Billing Information

The “Billing Information” section contains:

Service Period: The dates covered by the current billing period.

Bill Date: Date bill was generated.

Current Bill Due Date: Date in which current bill must be paid. (Date payment is due)

Your Account Summary

The “Account Summary” section contains:

Previous Balance: Any amount previously owed.

Payments: Any payments received.

Late Fee/Adjustments: Applicable late fees or adjustments on account.

Prior Balance:  Previous balances minus payments received, plus any applicable fees.

Consumption History

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The “24-Month Consumption History” Section contains:

A graph showing your monthly water usage for the last 24 Months.

Current Consumption.

Compare your water usage each month against the same month from the prior year usage. 

Current Account Detail

The “Current Account Detail” section contains:

City Tax: City Tax charge if established by your city. 

Monthly Service Charge: Based on your meter size.

Consumption Charge: Based on actual water usage.

• Tier 1 = 0-10 Units, Tier 2 = 11-30 Units, and Tier 3 = 31+

  • Tier 1 (0-10 Units): $2.33 per unit

  •  Tier 2 (11-30 Units): $2.54 per unit

  •  Tier 3 (31+Units): $2.73 per unit

Total Current Charges: The amount of the total current charges (City Tax, Monthly Service Charge, and consumption charge).

Total Balance Due: Total balance due, including current charges plus any previous charges, fees, adjustments, and balances.

Special Message from WVWD

 

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The "Special Message" section contains: 

West Valley Water District will use this space to communicate important messages and share information with our customers.

Meter Information

The “Meter Information” section contains:

Service Period: The dates covered by the current billing period.

Meter Number: The serial number of your meter.

Service Type: The service classification of the property based on the property or use.

Previous Read: The water meter reading recorded at the start of the billing period.

Current Read: The water meter reading recorded at the end of the billing period.

Units Used: Calculated by subtracting the previous meter reading from the current meter reading. One unit is equivalent to 748 gallons of water. (1 CCF = 100 cubic feet ≈ 748 gallons.)

Gallons Used: The approximate number of gallons used during the service period.

Payment Coupon

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The "Payment Coupon" section contains: 

Account Number: Unique identification number assigned to the customer’s water service account.

Prior Balance: Any prior balances, fees, charges.

Current Charges Due By: Date in which current bill must be paid. (Date payment is due)

Total Amount Due: Total balance due, including current charges plus any previous charges, fees, adjustments, and balances.

Amount Paid: The amount of the payment being submitted with the payment coupon.

QR Code 1: Scan QR Code to make payment on online payment portal.

QR Code 2: Scan QR Code to for mobile pay thru PayNearMe or Cash at local retailers.  

 Monthly Service Charges

The monthly Service Charge is a ready-to-serve charge applicable to all metered services. Once a meter is installed, the ready-to-serve monthly Service Charge begins and only ends when the meter is removed or the water service to the location is terminated. The charge is based on the size of the water meter installed at the location.

Water Consumption Charges “Tiered Rates”

You are charged according to the amount of water you use. The more you use, the higher your water bill. Tiered rates reward those customers using less water by charging less per unit of water. A unit of water is 748 gallons.

Tier One includes 1 to 10 units of water charged at $2.33 per unit.

Tier Two includes the next 11 to 30 units of water charged at $2.54 per unit.

Tier Three includes everything above 31 units of water charged at $2.73 per unit.

Where Can I Get More Information?

Check back to this website often. You can also contact our Customer Service Department five days a week (Mondays through Fridays, excluding holidays) and by phone at 909-875-1804.

Property Owner Responsibilities

During the past several years, the West Valley Water District has experienced a large increase in population, many of which are tenants who move on without paying their water charges. These unpaid charges must be passed on to other users in the District.

To avoid this inequity, the Board of Directors has adopted the following policy.